Frequently Asked Questions

  • There are no hidden fees. No equipment rental costs. No surprises.

  • We can usually set an appointment to install within a week, but contact us to get an estimate based on our current schedule. Expect between 2-4 hours on install day. We won’t make you wait around all day for us; you will be given a time of arrival when scheduling an appointment.

  • No! We don’t oversaturate our network like most of big companies you know. The speeds you pay for are the speeds you get.

  • We provide all equipment including a receiver that’s mounted outside to receive the data single from our tower, any cabling needed, and a router with included wireless internet to cover your house.

  • We will work with you to use your current network hardware, if you prefer.

  • We get internet to your home or business using fixed wireless internet. …

  • Our network has an average latency of 5 ms to our edge meaning data would be able to travel between our towers and your home over 200 trips a second . Any other latency is due to game servers or general internet congestion once it leaves our network.

  • No we use fixed wireless antennas to connect to our towers. The towers are tied directly to backhaul fiber or highspeed point to point links to maintain the fastest network available.